Hi there! I’m Jeff, a UX graduate student who is curious about almost anything and everything.

I am currently working as a Happiness Engineer at Automattic Inc while in the process of completing a graduate degree in User Experience Design at Kent State University. I have a passion for continuous learning and improvement, with the hope and desire to leave the world a better place than I found it. While all areas of UX interest me, I feel especially fascinated by user research and discovering the why behind something.

Experience

Automattic Inc.
(2021 – Present)
I currently work as a Happiness Engineer at Automattic Inc., working primarily to help ensure users of WordPress.com have the best possible experience in building their websites. Helping users can involve many tasks, which can include creating the CSS snippet of code they need to achieve their layout goals, helping them find the best solution for their goals, walking them through using the Block Editor or specific theme, and much more. The role requires some patience, technical skills, identifying pain points and goals of users, and a lot of communication.

Genesis HealthCare System
(May 2020- June 2021)
Editor for website content updates and changes using proprietary CMS for enterprise and intranet websites. Creation and posting of content for social media, including Facebook, Twitter, LinkedIn, and Instagram. Helped manage enterprise-level website redesign and rebuild which included communication with internal and external stakeholders. Advocated for user experience best practices. Some analytics and email marketing work.

Internship – Foundation Park Conservancy
(Jan 2018 – May 2018)
Worked on the Ariel-Foundation Park Learning Stations website (https://arielfoundationpark.org/learning/). Added and edited content including editing and uploading images, adding new posts, and writing HTML and CSS. The site was built with the Joomla Content Management System.

Education

Kent State University – Master of Science in User Experience Design
(Jan 2020 – Dec 2021)
The UXD program at Kent State University is designed to prepare professional user experience designers to work in agencies and within organizations and to immerse students in the following major components of the field: information architecture, usability, content strategy, organization of information, and user research.

Ohio University – Bachelor’s Degree – Technical & Applied Studies
(Aug 2018 – Aug 2019)
The Bachelor of Technical and Applied Studies is intended for students who have completed a technical, two-year degree program from an accredited community college, regional campus, or technical college. The program integrates the technical skills developed in associate degree programs with the professional skills included in a bachelor’s degree program. The curriculum combines oral and written communication skills with the study of applied leadership theory and practice.

Central Ohio Technical College – Digital Media Design, Graphic and Web Design
(Aug 2015 – May 2018)
The Digital Media Design Technology curriculum is a broad-based exploration of the process and the business of digital design. Students can expect to study the principles of design, color theory, typography, and programming in addition to courses in specific digital software tools. Skills taught include critical thinking, design approaches, the underlying theories of digital media, and production techniques. The curriculum is focused on developing the student’s technical skills and creative vision, with an emphasis on building a portfolio that will prepare the student to enter the workforce in a variety of digital media fields